I delayed my transaction, In the meantime the exhange ratio changed, not in my favor, Therefore the procedure block the transaction as well as the aid contacted me straight away to suggest a refund or to proceed in any case.
When you’re the victim of theft and you simply suspect that stolen resources have been transferred to some ChangeNOW deposit address, you should open a support ticket and supply us with the following data:
If these actions never support, be sure to Make contact with our support at: [e mail secured] or use this backlink. We will get again to you personally immediately.
You will find there's specific list of criteria the program employs; however, they could’t be built public, or else there'll be individuals that will try and abuse those conditions as a way to cheat the algorithm.
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As a result, if a client’s money are suspected of unlawful pursuits, the KYC course of action are going to be slightly various – in that scenario, our help group will let you know.
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Immediately after ChangeNOW has obtained the confirmation of you acquiring handed the KYC technique from SumSub, the exchange is finished, plus the exchanged money are then sent to the desired receiver wallet address.
The blockchain is overloaded. A lot of transactions are waiting to become involved to the blockchain, and yours may perhaps look ahead to its change, way too. Often You may have to wait a little bit for a longer period.
Over the basic charge exchange, Every transaction can have its possess distinctive exchange level on account of cost fluctuations, current market situations, and community charges. The speed may well change at any instant; Because of this, you might receive kind of than you imagined you would.
Please Notice which the transaction is likely to be stopped following the buying and selling stage, according to the time the report about stolen cash was gained. In such instances, we should be able to return the money within the asset to which the exchange was built (to-currency).
Make sure you Change now swap remember that other providers that we have been partnered with might have KYC guidelines which are unique from ours;
copyright updates. We may update the shopper and disable some coins. When we flip them back on, you're going to get your money right away;
There is no Restrict to the quantity you deliver – the method will process the precise number of cash which was sent to the deposit handle and pay it out to you personally while in the target currency.